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New Student education loans Business (SLC) informed me you to definitely, considering HM Revenue and you will Customs’s facts, Really don’t exist

New Student education loans Business (SLC) informed me you to definitely, considering HM Revenue and you will Customs’s facts, Really don’t exist

I have been paying off my personal education loan due to the fact 2010 within the month-to-month instalments of more than ?two hundred through PAYE, yet the balance is growing and you may notice charge are ballooning

The situation seemingly have started when i altered jobs from inside the 2012. Three-years later, I found one nothing regarding my personal costs got applied to my account.

HMRC insisted it actually was a problem having SLC. I sent four years’ property value payslips so you’re able to SLC double (it forgotten the original parcel) and you may, immediately after one year, ?several,366 are deducted out of my obligations. That failed to through the cumulative focus costs. SLC insisted I found myself liable for these even though they have been put on a keen wrongly inflated equilibrium.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London area

SLC introduced me to HMRC, which guaranteed an urgent data. It would appear that after you altered operate your national insurance count is actually matched that have a great stranger’s, very costs had been seated inside limbo to possess 9 ages having notice accumulating towards balance one to, but also for this new mistake, need started repaid. What is actually really stunning is that SLC and you may HMRC tried to offload you to one another into the half a dozen years which you have attempted to handle the problem, and you will action was just removed while i had inside it.

I’ve in addition to establish an excellent ?400 redress payment, and place actions in place to prevent a reappearance of material.” SLC, hence did not bring a comment, features meanwhile decided you are obligated to pay ?step one,800, however, have yet to spell it out whether this may involve this new unfairly used attract. However, you desire the latest unsubstantiated contribution composed out-of. The plight will be distressing enough in the event it try a one-out of. But not, almost every other graduates have reported in my experience that they are are billed getting bills obtained currently paid down, or banned away from checking its balance.

Londoner Le received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC states: “I apologise and also have updated all of our info in order to reflect new scholar mortgage money made to time

“During my latest call which have SLC, they said this may maybe not give more details about so it mysterious loan hence all it could manage try alert HMRC once more, but this should consume so you’re able to a couple months. HMRC states they has never heard off SLC. Very I’m stuck from inside the a bureaucratic nightmare which includes, to date, prices me ?dos,one hundred thousand that we is also ill afford.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.

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